Silken Saaj Maar- Adults Only

Christmas 2024 - This review concerns the BRAND NEW refurbished Silken Maar hotel. Tripadvisor needs to update its photo. DO NOT BOOK A STANDARD ROOM. They face inwards to walls & other rooms. NO daylight or sunlight at all. No view of anything other than a corridor or a wall = dark and depressing. Some are VERY small w/ 140cm double beds. Some have NO WINDOWS other than a small opening behind shower or in bathroom. Some have NO table or chair to sit or work. The ONLY rooms to book are the SEAVIEW rooms, and even some of these are on the side, with a small angled view of the sea. The ones on the front are NICE, but it is impossible to know what you will get. That a hotel has different quality and different sized rooms is perfectly understandable. That these are not DIFFERENTIATED AT ALL when booking is a recipe for disaster when managing customer's expectations. We booked 3 standard rooms for 10 days : One nice enough room (309A) with huge king sized bed (180 cms) , table, chair, loo and decent sized shower. 2 windows, one looks onto a corridor, one onto a tiny interior light shaft and other rooms. No daylight. Another SMALL room with a tiny bed (maybe 140cms) a window looking onto a internal corridor and light shaft (no real daylight). An even smaller room again with tiny bed. This room was TOTALLY windowless, in as much as it had a tiny window that opened from the back of the shower around the corner from the room. The toilet was on the way to the shower, no door, no privacy, quite bizarre. We complained, and after 4 nights, were given a new room with more space and bigger bed (214) but still with windows onto internal corridors. After 10 days we were totally depressed without light. It rained for days and there is NOWHERE to go in the hotel other than the roof terrace (which only opens at 10am).... where it was freezing with rainwater leaking through. The only other communal area is the dining room, so unless you're eating breakfast or dinner here you can't go here. BOOKING option should be more transparent: for example there should be several categories such as : 1 Small Doubles with internal facing windows (small beds) 2 Standard doubles/twins with internal facing windows (2 adjoining beds) 3 Superior Doubles with internal facing windows (huge bed) 4 SeaView room (side view) 5 SeaView Room (facing sea) Delux premiium rooms (there are 4 corner rooms which look lovely) If prices were different for these VERY different quaility rooms, and the descriptions more honest, then I think that they would better manage customer expectations. As it is, as you can see from MOST of the recent reviews, the majority of customers (who don't get the seafront rooms) are VERY angry, disappointed and feel misled. It is not OK to respond (as the hotel is doing ) 'Oh, you didn't book a Seaview room, therefore you can't complain! If i don't book a SEAview room, I expect a Mountain, Garden, City, Street view. I do NOT expect NO view, NO sunlight, or worse View of

I called into the hotel today to have a look re my family coming over to stay in Feb 25. Beautiful hotel in terms of style design etc. Reception staff disinterested & rather unpleasant. Bordering on rude. (Blanca) That said I experienced Lovely housekeeping & Spa Staff when looking around. Alison in the Spa, well done. You are a true five star host. You should be on Hotel Reception :) An ambassador for the hotel. I am sure in time things will improve with training. However not today and certainly not when you come into see a new hotel and attempt to book a suite for 9nights. Disappointing. That said I wish the hotel well.

Currently staying at the Silken hotel and I must say, it exceeded all of my expectations. From the moment I arrived, I was greeted with a warm welcome drink and the staff made me feel right at home. The view from my room is absolutely stunning and has made my stay even more enjoyable. The only drawback so far very minor may I add that I can think of is that I had to ask for robes in the suite, but the staff was very prompt in delivering them to me. Overall, I would give this hotel a 5 out of 5 rating. I am pleasantly surprised by the level of service and the overall experience. I highly recommend staying at the Silken hotel if you are looking for a luxurious and comfortable stay.

The hotel has reopened after recent refurbishment. We believe are the first to stay in our hotel room. It has a fantastic view from the room and is beautifully decorated. The beds and pillows are very comfortable. There are a few things that could be tweaked but all in all, a very nice hotel in a fantastic location.

Neu renoviertes Hotel in bester Lage von Puerto de la Cruz. Die Zimmer sind zwar klein, aber durch ein ausgeklügeltes System perfekt ausgestattet. Alles ist sehr sauber, das Personal freundlich und kompetent. Das Frühstücksbuffet von bester Qualität. Wir kommen gerne wieder!

Por el no pasan los años,bien ubicado,frente al mar,cerca de todo,excelente personal,desayuno sencillo pero completo,y cena variada a gusto de todos,habitaciones grandes,aunque ya deberían ir pensando reformas los baños y la ropa de cama así como las toallas..son detalles que no quita la idea de repetir.